DELIVERY + RETURNS

POSTAGE INFORMATION

We have introduced a flat rate postage system for the website.  Please see the prices listed below which should align with what you see when processing an order in the checkout.

If you need a quote for a larger order or if you feel the Checkout system has incorrectly calculated the postage cost, please use the Contact Us form and Local Card Shop will be in touch to assist you.

 

SINGLE CARDS

$6.00 – This is the default postage charge when purchasing Singles on the website.  All orders allow for combined postage so additional items will not increase the postage cost unless they have come from a different postage category (eg. Boxes).  Cards will be sent in Sleeves, Team Bags and/or Top Loaders.  All orders will be sent with tracking number provided.

 

SMALL ORDERS

$9.50 – Generally covers smaller items that are less than 1kg but don’t fit into the bubble mailers.  These items are usually sent out in satchels or boxes and will include a tracking number.

 

LARGE ORDERS

$14.00 – Covers larger items that are over 1kg and don’t fit into the smaller satchels.  These items are usually sent out in large satchels or boxes and will include a tracking number.  For orders of multiple boxes, please contact us on localcardshop4102@gmail.com for a quote on postage.

 

INTERNATIONAL POSTAGE

Local Card Shop is only delivering to Australia for the moment.  Should you wish to purchase and have sent internationally, please contact us on localcardshop4102@gmail.com for a quote

Larger orders will be based on weight.  If you are interested in Boxes, Albums, Sets etc, please contact us with details on your order and we can provide you with an accurate postage quote.

 

GROUP BREAKS

When purchasing a Group Break spot, the postage cost is already factored into the price of a spot.  No extra postage will be charged.

 

DELIVERY TIMEFRAME

All deliveries are expected to be sent out within 48 hours of payment being received.  After being dispatched, delivery times can vary based on Australia Post.

 

LOCAL PICK-UP

Pick-up is available from our Brisbane store, located at Shop 793 Stanley Street, Woolloongabba, QLD 4102.

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RETURNS POLICY

We have a 30 day returns policy – commencing from shipping date

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

For the avoidance of doubt, original packaging for sealed boxes of NBA, AFL, Pokémon, and any other boxes of trading cards, means the original security film sealing the boxes must be intact (example Panini security film, AFL security film, Pokémon security film etc).

 

Single packets of trading cards must be in original condition, unopened. Single packs of cards that are returned which have the appearance of being opened and then resealed, will not be accepted.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable) such as a digital item (live card break) or any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

 

Refunding of purchases of single cards is not permitted.

 

Step One:

Contact us at localcardshop4102@gmail.com to advise us you wish to return an item and the reasons why.

We will respond to confirm request meets conditions of our Returns Policy This email will confirm acceptance of a return on basis of either Refund or Exchange.

 

Step Two:

Return the product to (either in person or via mail):

Local Card Shop

PO BOX 3472
Helensvale Town Centre QLD 4212

Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend you use tracking or signature on delivery if returning by mail. Local Card Shop is not responsible for missing mail.

 

Step Three:

If returned product matches confirmation email (see Step One), we will issue a refund, by the same payment method

If we have previously agreed to an exchange / replacement (per confirmation email – Step One), we will mail item(s) within 48 hours.

 

We recommend you request (& therefore pay) registered, express or signature on delivery, insurance for your replacement / exchange.

 

If you return the item(s) in person to shop, we will finalise refund / exchange on spot – based on confirmation email (See Step one).